Shipping Policy
Effective date: 16 September 2025
1) Processing times
Orders are usually processed within 1–2 business days (Mon–Fri, excluding holidays). Processing time is in addition to the transit times below.
2) Domestic U.S. shipping
- Service: USPS Ground Advantage
- Flat rate: US$4.95
- Transit time: ~2–5 business days (varies by destination)
3) International shipping
Primary service: DHL eCommerce — Parcel International Direct (where available). For destinations not covered by Direct in our current matrix, we use DHL eCommerce — Parcel International Standard.
Estimated delivery times (business days)
- Europe (EU & non-EU) & UK: typically 4–7 (customs may add time).
- Latin America (incl. Mexico): generally 6–10 depending on country.
- Middle East: generally 6–10 depending on country.
Flat shipping rates
Flat rates are set to cover a typical apparel parcel (≈0.5 lb). Very heavy orders may show an adjusted rate at checkout.
| Region / Group | Service basis | Flat Rate |
|---|---|---|
| Canada | DHL Parcel International Direct (zone-weighted average) | $11 CAD |
| Mexico | DHL Parcel International Direct | $192 MXN |
| Latin America (ex-Mexico) | DHL Parcel International Standard (Direct not listed) | $13 USD |
| United Kingdom | DHL Parcel International Direct | £5.50 |
| European Union (27) | DHL Parcel International Direct (country average) | €10 |
| Europe — non-EU | DHL Parcel International Standard (Direct not listed) | $12.95 USD |
| Middle East | DHL Parcel International Standard (Direct limited) | $11.95 USD |
Notes: EU group includes AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SI, ES, SE. “Europe — non-EU” covers common non-EU European destinations (e.g., NO, CH, IS, LI, RS, ME, AL, MD, UA, TR) available on the DHL Standard sheet.
4) Duties & taxes
Depending on the destination, import duties and taxes may be collected at checkout or by the carrier on delivery. Customs inspections can extend delivery times.
5) Tracking & delivery
All orders include end-to-end tracking where provided by the carrier. If a parcel is shown as delivered but is missing, please contact the carrier and then email hello@teamm8.com.