Returns Policy

Effective date: 16 September 2025

Quick summary

  • Return window: 30 days from delivery for eligible items.
  • Final sale (no returns): Clearance/Sale items.
  • Hygiene exception: Thongs and Swim Thongs are not eligible for return. (EU/UK note below.)
  • Condition: Items must be unused, unwashed, with tags and hygiene seals intact, and in original packaging.
  • Return shipping: Customer pays for change-of-mind returns (unless local law requires otherwise).
  • Refund method: Original payment method once inspected. Original shipping fees are non-refundable (unless required by law or item is faulty).

1) Eligibility

  • Returns are accepted within 30 days of delivery for eligible items.
  • Items must be returned in resaleable condition: unworn, unwashed, unaltered, with all tags attached and any hygiene seals intact, and in the original packaging.
  • We reserve the right to refuse returns that do not meet these conditions or that are received beyond the 30-day window.

2) Items that cannot be returned

  • Clearance/Sale items (including “Clearance”, “Sale”, “Outlet”, or “Last Chance”) are final sale and cannot be returned.
  • Thongs and Swim Thongs are not eligible for return due to hygiene reasons. (EU/UK customers: see the statutory rights note below.)
  • Digital products (e.g., downloads) and gift cards are final sale except where required by law.

3) Faulty or incorrect items

If an item is faulty, damaged, or you received the wrong item/size, contact us within 30 days so we can help. Email hello@teamm8.com with your order number, a description, and clear photos. Remedies may include repair, replacement, or refund according to applicable law.

4) How to start a return

  1. Initiate your return via our Returns Portal (link in your order confirmation or on our website), or email hello@teamm8.com.
  2. Pack items securely. Include your order number and ensure tags and hygiene seals remain intact.
  3. Use a trackable shipping service and keep your receipt. We’re not responsible for returns lost in transit.

Return shipping costs are the customer’s responsibility for change-of-mind returns, unless required otherwise by local law or we confirm a prepaid label.

5) Refunds & processing times

  • Once your return is delivered and passes inspection, we’ll process a refund to your original payment method. Please allow 3–10 business days for your bank or card issuer to post the credit.
  • Original shipping, duties, and taxes are generally non-refundable unless required by law or the item was faulty. (For international orders, you may be able to reclaim duties/taxes from your local authority.)

6) Exchanges

To ensure you get the item/size you want, we recommend placing a new order and returning the original item for a refund once approved. If you prefer a direct exchange (subject to stock), contact hello@teamm8.com.

7) Promotions, bundles & gifts

  • Bundles: Items sold as a bundle must be returned together for a refund.
  • Gift with purchase (GWP): If returning items causes your order to fall below a qualifying threshold, the gift must be returned unused/unopened; otherwise, its value may be deducted from your refund.
  • Discount codes: Refunds reflect the price actually paid (after discounts).

8) Region-specific rights (EU/UK, US & others)

  • EU/UK consumers: You have a 14-day right to withdraw from most online purchases from the day after delivery, with another 14 days to return. This does not apply to sealed goods not suitable for return for health or hygiene reasons once unsealed. For hygiene items, including Thongs and Swim Thongs, your right of withdrawal applies only if the hygiene seal remains unbroken/unopened.
  • United States: Your rights under applicable state consumer protection laws remain unaffected.
  • Canada, Latin America, Middle East: Local mandatory consumer protections apply in addition to this policy.

9) Contact

Questions? Email hello@teamm8.com 

This Returns Policy forms part of our Terms of Service and may be updated from time to time. Where mandatory local laws provide you with additional rights, those rights will prevail.